Avant Booking (“Avant Booking,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website or use our AI-powered booking and communication services.

1. Information We Collect

a. Information You Provide

• Name
• Email address
• Phone number
• Business name
• Appointment details
• Any information you provide via forms, calls, chatbots, or SMS

b. Automatically Collected Information

• IP address
• Browser type
• Device information
• Usage data (pages visited, interactions)
• Call metadata (time, duration — not credit card or sensitive payment data)

c. AI & Communication Data

• Call recordings or call transcripts (when enabled)
• SMS and email message content
• Appointment confirmations and reminders

Note: We do not intentionally collect sensitive personal data such as Social Security numbers, payment card numbers, or medical records.

2. How We Use Your Information

• Provide AI appointment booking and receptionist services
• Schedule, reschedule, and cancel appointments
• Send confirmations, reminders, and notifications via SMS, email, or voice
• Improve platform performance and accuracy
• Provide customer support
• Comply with legal obligations

3. AI & Automation Disclosure

Avant Booking uses artificial intelligence and automated systems to answer phone calls, send and receive messages, capture booking information, and interact with third-party services (for example, calendars, SMS providers).

By using our services, you acknowledge that some interactions may be handled by AI rather than a human.

4. Sharing of Information

We do not sell your personal information.

We may share data only with:

• Trusted service providers (SMS, email, voice, calendar platforms)
• Cloud infrastructure and analytics providers
• Legal authorities if required by law

All partners are required to maintain appropriate security safeguards.

5. Data Retention

We retain personal data only as long as necessary to fulfill service obligations, maintain business records, and comply with legal requirements. You may request deletion of your data by contacting us.

6. Cookies & Tracking

Our website may use cookies or similar technologies to improve user experience, analyze traffic, and maintain session functionality. You may disable cookies through your browser settings.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to access your data, request corrections, request deletion, and opt out of communications. Requests can be made via the contact information below.

9. Children’s Privacy

Avant Booking is not intended for children under 13, and we do not knowingly collect data from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.

11. Contact Us

Email: support@avantbooking.com